Back to Site
← Back to Home

Privacy Policy

Effective date: 29 March 2026

Geograins Limited ("we", "us", or "our") operates the Robin Ice Cream website. This Privacy Policy explains how we collect, use, and protect the personal information you provide when using our website.

1. Who We Are

Geograins Limited
4, 19-21 Abbey Road, NW8 9AU, London
Email: info@geograins.co.uk

2. What Information We Collect

We only collect personal information that you voluntarily provide through our contact form. This may include:

  • Your name
  • Your email address
  • Your phone number
  • Your message or enquiry
  • Your selected reason for contacting us

We do not collect any information automatically. We do not use cookies, analytics tools, or any third-party tracking technologies on this website.

3. How We Use Your Information

The personal information you submit through our contact form is used solely to:

  • Respond to your enquiry
  • Communicate with you about potential partnerships or collaborations
  • Provide information about our products and services

4. How We Process Your Information

When you submit the contact form, your information is sent directly to us via email. We do not store your form submissions in a database or any automated system.

5. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data based on:

  • Consent — by submitting the contact form, you consent to us processing the information you have provided for the purposes stated above
  • Legitimate interest — to respond to your enquiry and manage business communications

6. Data Sharing

We do not sell, trade, or share your personal information with any third parties. Your data is only accessible to authorised members of Geograins Limited for the purpose of responding to your enquiry.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, typically no longer than 12 months after your last communication with us. After this period, your data will be securely deleted.

8. Your Rights

Under the UK GDPR, you have the right to:

  • Access — request a copy of the personal data we hold about you
  • Rectification — request correction of any inaccurate data
  • Erasure — request deletion of your personal data
  • Restriction — request that we limit how we use your data
  • Objection — object to the processing of your data
  • Withdraw consent — withdraw your consent at any time

To exercise any of these rights, please contact us at info@geograins.co.uk.

9. Data Security

We take reasonable measures to protect the personal information you provide. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal data to us, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Geograins Limited
4, 19-21 Abbey Road, NW8 9AU, London
Email: info@geograins.co.uk

13. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

ico.org.uk
Helpline: 0303 123 1113